Just spent a week in Holguin at the Paradisus Rio De Oro, part of the Melia group of hotels – had a CRAPPY time! I’m surprised at the accommodations and level of service for a so-called 5-star resort. I’ve stayed at 4.5-star resorts in Santa Maria that were a million times better than this.
THE ROOM – INFESTED with ants and insects, in the bed no less! We spent 3 days moving, packing and unpacking. The room was dirty. The service was non-existent, days waiting for anything you requested – for simple things like bottles of water.
CLEANLINESS – DURRRTYYYY! One of the dinner servers was seen playing with her hair and picking her nose and then setting the table. Unclean. The food was often reserved – making some people sick. I mean, I’d rather just have a smaller selection of food, than reheated and stale left-overs!
The UPSIDE (if you can call it that) – Because of this universal lack of service – we actually commiserated with one another to lessen the agony. But in doing so, met some amazing people! Pearl from Toronto – my new Yoga buddy, Serge from Montreal – my gym buddy, and a couple of British couples who’ve invited me to London for a visit!
I’ve been to Holguin before – it’s a gorgeous location. It’s unfortunate that this has marred my experience of it. Sadly, I’m reminded that our experiences are all relative – and some people actually loved this resort, because they had only experienced worse!! So this was an upgrade for them?! I shudder to think where they’ve been staying!! *wince*
I’ve already written a scathing letter and sent it to the Melia Head Office. Received a note that they’re “reviewing my query” – let’s see what happens with this… Not expecting anything. Just going to stick with Santa Maria, where my heart belongs…